Returns & Refunds Policy

This policy outlines return and refund guidelines for customer purchases made through our website as well as wholesale orders placed by approved retail partners.

Customer Returns & Refunds

Return window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase.

How to start a return
To start a return, please contact us at info@deeberkley.com. Returns must be approved before being sent back. Items sent back without first requesting a return will not be accepted.

If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package.

Return address
9484 W Flamingo Rd #270
Las Vegas, NV 89147

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items:
Custom or personalized items
Final sale items
Gift cards

Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at info@deeberkley.com.

Wholesale Returns & Refunds

Wholesale orders are governed by the Dee Berkley Jewelry Wholesale Terms & Conditions.

Key terms include:

• 60-day return window from invoice date

• Return Authorization required prior to return

• Items must be unworn, in original packaging, and in resalable condition

• Custom, fine gold, discontinued, and clearance items are non-returnable

• Refunds are processed within 10 business days after inspection

• Return shipping is paid by the retailer unless due to a verified manufacturing defect

Wholesale partners should contact wholesale@deeberkley.com for return authorization and instructions.